Experience
Customer Support Specialist
SingleCase
- Customer support across chat (Intercom), email, and phone
- Ticket creation and bug reproduction
- Account management for 3 customers
- Contributing to the internal knowledge base and support documentation
Dec 2026 – present
ERP IT Specialist
A123 Systems
- QAD ERP administration & user support
- SAP ERP administration & user support
- ProcessMaker BPM administration & process development
- Linux server maintenance
- Scripting in Python & Bash
- Internal systems development (PHP, Python)
May 2021 – present
ERP IT Engineer
Pegatron Czech
- ERP database administration & development (Informix)
- Implementing requests; tooling for legacy ERP; process automation
- Server maintenance (Red Hat Linux)
- Internal web development (Python/Flask, PostgreSQL, CentOS)
- Internal GitLab server implementation & admin
- User tooling (Java, C++/Qt5, Python)
Apr 2015 – May 2021
Education
Half‑year exchange study
Ritsumeikan Asia Pacific University (Beppu, Japan)
Mar 2023 – Aug 2023
Administrative & Technical Worker
SŠ Bohumín
2005 – 2007